Can I Return My Purchase? will gladly accept your returns for exchange or credit within 60 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). Sorry, no returns on monogrammed merchandise.

Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk in carpeted areas until you are sure that your boots fit correctly.

How To Ship Your Return or Exchange

Sheplers makes it easy to return your item by printing your own shipping label. This saves you time and you avoid additional shipping expense (a small handling fee of $10 will be deducted from your refund).

Click here to create your return shipping label. (U.S. Customers Only)

Unless using our prepaid return label, all returns must be sent directly to:
Sheplers Returns / 4950 S. Laura / Wichita, KS 67216

(NOTE: If you are outside the United States and wish to return your package, you will cover any applicable Cash On Delivery (COD) charges.)

Your return or exchange will be processed within 24 hours of receipt.

On all exchange orders, Sheplers pays the shipping expense to send you your replacement item.

Problems, Questions or Suggestions?

If you have any questions regarding your order, please e-mail us at You may also contact us by telephone: 1-888-835-4004

Our Customer Service Department is open 24 hours a day and 7 days a week.

*In order for our customer service family to enjoy Christmas with their families, we will be closed from 2:00 PM CST, December 24th, to 8:00 AM CST, December 26th. Customer service will also be closed from 2:00 PM CST, December 31st, to 8:00 AM CST, January 2nd.

Thank you for shopping at!