Returns & Exchanges

Thank you for choosing! If you aren't 100% satisfied, we accept returns for exchange or credit within 60 days of purchase.

Returns for orders paid by Affirm or PayPal will be credited back to the original payment method, so you may re-order at your convenience.

Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn) and no monogramed merchandise returns will be accepted.

We will only accept boot returns if the soles are unscratched and in as-new condition. We recommend trying on boots in a carpeted area to prevent scratching.

How Do I Return or Exchange My Item?

It's easy to return your item by printing your own prepaid UPS shipping label. A handling fee of $10 will be deducted from your refund.

If you are outside the United States and wish to return an item, you will be responsible for covering any applicable Cash on Delivery (COD) charges.

If you do not wish to use our prepaid UPS return label, please send your returns directly to:
Sheplers Returns
4950 S. Laura
Wichita, KS 67216

For Exchanges Only

Sheplers will gladly pay the shipping expense to send you a replacement item.


Customer Service is available daily from Mon-Fri 10AM-8PM CST Sat-Sun 10AM-6:30PM CST.