Returns & Exchanges

Thank you for choosing! If you aren't 100% satisfied, we accept returns for exchange or credit within 60 days of purchase.
Free return shipping on Exchanges.

Returns for orders paid by Affirm or PayPal will be credited back to the original payment method, so you may re-order at your convenience.

Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn) and no monogramed merchandise returns will be accepted.

We will only accept boot returns if the soles are unscratched and in as-new condition. We recommend trying on boots in a carpeted area to prevent scratching.

How Do I Return or Exchange My Item?

It's easy to return your item by printing your own prepaid UPS shipping label. A handling fee of $10 will be deducted from your refund - this fee will be waived for exchanges.

If you do not wish to use our prepaid UPS return label, please send your returns directly to:

Sheplers Returns
4950 S. Laura
Wichita, KS 67216

If your order was shipped internationally and you wish to return an item, you will be responsible for covering any applicable Cash on Delivery (COD) charges. We also offer a convenient prepaid DHL return label. A flat fee will be deducted from your refund - for more information, please click here.

For Exchanges Only

Sheplers will gladly pay the shipping expense to send you a replacement item. Use our handy prepaid return label to exchange your item, and we will waive the $10 shipping fee.


Customer Service is available daily from Mon-Fri 10AM-8PM CST Sat-Sun 10AM-6:30PM CST.