Frequently Asked Questions

Sheplers Rewards is the Rewards program where you can earn one point for every dollar you spend at Once you have earned 250 Points, you'll receive a $15 credit to use on a future purchase.

Absolutely nothing, the program is totally free to join!

Sign up by completing a purchase at

Email is the easiest and fastest way to keep up-to-date on Sheplers Rewards. By providing your email address, you’ll receive email notices when you’ve earned points and rewards. respects your privacy and we do not share or sell your personal information.

You'll earn one point for each dollar you spend on Just enter your Sheplers Rewards number at checkout.

Yes. Points are only valid for 12 months from the date earned. However, if you continue to add points, your earliest points will be valid for 12 months from your most recent points-earning purchase.

A Sheplers Rewards Credit is a $15 credit that you can apply towards any purchase on

You can look up your point balance and rewards credits by clicking on the CHECK MY BALANCE tab and entering your Sheplers Rewards number or email address AND your zip code. You can also find out your balance by calling Customer Service - 1-888-835-4004.

Once you have earned 250 Points, Sheplers Rewards verifies the points and will create a $15 Rewards Credit for you to use on future purchases. Your Rewards Credit will typically be available to use 48 hours after you have earned 250 points.

If you have provided your valid email address, you will receive an email alerting you that you have a valid Rewards Credit available in your account to use on a merchandise purchase. MEMBERS CAN ALSO LOOK UP THEIR POINTS AND REWARDS CREDITS ONLINE.

Yes. Rewards Credits have a weekly maximum of $150. Any points not converted into Credits in one week will remain in your account and, if over 250 points, will be converted to additional Credits the following week.

At this time you must use your entire balance of Rewards credits in one transaction. If your transaction total is less than your Rewards credits, you will keep the remaining balance of Rewards.

Points will be posted to your account once the complete order has been shipped (usually 24-48 hours). Once you’ve earned 250 points, your Rewards credit will be emailed to you and it will ready to use at that time.

Rewards Credits are valid for 60 days from the date the credit was issued.

Rewards credits expire after 60 days. Check to see if you still have active Rewards in the CHECK MY BALANCE tab.

No. Once a Rewards Credit is older than 60 days from the date it was issued, the credit expires and is removed from your account.

You may use Rewards Credit to pay for any merchandise including sale merchandise, with an exception of gift cards, on

Your Rewards Credit will be re-applied to your account within 48 hours of processing the return.

No. Gift card purchases do not earn points; however, the person who uses the gift card on a purchase will receive points for their purchase.

When you purchase a Gift Card the transaction will initially show up as a negative points number on your receipt. This is because Gift Cards do not earn points; the negative balance is temporary. Once a week our system scans for Gift Card purchases and removes the negative balance.

You can contact Customer Service at INFO@SHEPLERS.COM or call 1-888-835-4004 for assistance.

Points and Rewards Credit inquiries, as well as adjustments, can take up to 10 business days to verify.

You can contact customer service at INFO@SHEPLERS.COM or call 1-888-835-4004 and request an account update.

To print or view your Sheplers Rewards number, please click on the CHECK MY BALANCE tab.

Check My Balance

Enter your information to see your Rewards balance without having to sign in.