- Q: Where is my order?
- Q: Has my order shipped?
- Q: How do I cancel my order?
- Q: What size should I order?
- Q: How do I clean my boots?
- Q: Do you ship internationally?
- Q: Do you accept PayPal/Checks/MoneyOrder/COD?
- Q: Why don't you pay for return shipping?
- Q: Do you have a catalog?
- Q: Do you price match to your competitors?
- Q: Can you check the balance of my gift card?
Q: Where is my order?
A: Check the status of your online order at your convenience by logging into your Sheplers account. If you do not have an account, check the status here.
Q: Has my order shipped?
A: See if your online order has shipped by logging in to your Sheplers account or visiting our order status page here.
Q: How do I cancel my order?
A: There is generally a small window of time immediately after your order is placed in that it could be cancelled. To see if your order can be cancelled, contact our customer service department immediately at 888-835-4004 (outside of USA dial 316.946.3786). If we are unable to cancel your order, you may return it for a refund (excluding shipping charge and return postage). Visit our [Returns] page for more information.
Q: Do you ship internationally?
A: Yes. We ship via DHL. You will need to pay duty or customs fees when your package arrives. Please check with your local authorities for more information on these charges.
Any in-stock item will ship next business day. Items shipping from the vendor will require an additional 14 days for processing. These products must be shuttled from other distribution centers to our primary fulfillment center for shipment on to you. Due to export laws, certain products may be ineligible for shipment to your destination. Additionally, we regret that some vendors do not allow us to ship their products internationally.
Q: Do you accept PayPal/Checks/MoneyOrder/COD?
A: Sheplers accepts all major credit cards (Visa, MasterCard, American Express, Discover, Japan Bank). We will accept payment by check or money order if sent with a completed order form to the following address:
PO Box 12445
Wichita, KS 67277-2445
We are unable to accept COD orders.
Q: Why don't you pay for return shipping?
A: You will find competitive - even aggressive - prices at Sheplers.com. If you find an item on our site priced lower at another retailer, we will beat their price by 10%. See more about our price guarantee here.
Because of our pricing structure, we ask our customers to cover postage to return an item they do not wish to keep. Or, use our handy prepaid return label to exchange your item, and we will waive the $10 shipping fee; if you exchange an item for something else, we will waive shipping to get the new item to you.
Q: Do you price match to your competitors?
A: Yes, we do! We will not just match their price, we will beat it. Read more about it here.
Q: Can you check the balance of my gift card?
A: You may check your gift card balance anytime by calling the number listed on the back of the card.