Returns & Exchanges
Can I Return My Purchase?
Sheplers.com will gladly accept your returns for exchange or credit within 90 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). Sorry, no returns on monogrammed merchandise.
Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk in carpeted areas until you are sure that your boots fit correctly.
A $5.00 restocking fee applies to special order items.
How To Ship Your Return or Exchange
Sheplers makes it easy to return your item by printing your own shipping label. This saves you time and you avoid additional shipping expense (a small handling fee of $10 will be deducted from your refund).
Click here to create your return shipping label. (U.S. Customers Only)
Allow 2-3 weeks for your return or exchange to be processed.
On all exchange orders, Sheplers pays the shipping expense to send you your replacement item.
Click here if you need a new return form.
NOTE: If you are outside the United States and wish to return your package, you will cover any applicable Cash On Delivery (COD) charges. To return your package from outside the U.S., send directly to:
4950 S. Laura
Wichita, KS 67216
Returning To A Store
If there is a Sheplers retail store in your area, you may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store with your merchandise. To locate a store near you Click Here.
Problems, Questions or Suggestions?
If you have any questions regarding your order, please e-mail us at firstname.lastname@example.org.
You may also contact us by telephone: 1-888-835-4004
Our Customer Service Department is open 24 hours a day and 7 days a week. Open on Christmas Eve until 6pm CST.
Thank you for shopping at Sheplers.com!