A: Check the status of your online order at your convenience by logging into your Sheplers account. If you do not have an account, check the status here.
A: There is generally a small window of time immediately after your order is placed in that it could be cancelled. To see if your order can be cancelled, contact our customer service department immediately at 888-835-4004 (outside of USA dial 316.946.3786). If we are unable to cancel your order, you may return it for a refund (excluding shipping charge and return postage). Visit our [Returns] page for more information.
A: Yes. We ship via DHL. You will need to pay duty or customs fees when your package arrives. Please check with your local authorities for more information on these charges. Any in-stock item will ship next business day. Items shipping from the vendor will require an additional 14 days for processing. These products must be shuttled from other distribution centers to our primary fulfillment center for shipment on to you. Due to export laws, certain products may be ineligible for shipment to your destination. Additionally, we regret that some vendors do not allow us to ship their products internationally.
A: Sheplers accepts all major credit cards (Visa, MasterCard, American Express, Discover, Japan Bank). We will accept payment by check or money order if sent with a completed order form to the following address:
A: You will find competitive - even aggressive - prices at Sheplers.com. Because of our pricing structure, we ask our customers to cover postage to return an item they do not wish to keep.
We’ve also partnered with Boot Barn to offer you free returns. Return your item to your local Boot Barn store to avoid return shipping fees.
