ORDERING INFORMATION
How Do I Order Online?
Online Ordering is really quite easy! Just find an item you wish to buy, select a quantity and color (where applicable), and click on the "Add Item To Cart" button. The item you selected will be placed in your shopping cart. To buy the item, click the "Checkout" button. Follow the step-by-step instructions, and completely fill out the secure order form. Click the "Checkout" button once more, and your order is complete! You will receive an e-mail order confirmation when we have processed your order.
Can I Order By Phone?
Yes! Please call one of our customer service representatives at 1-800-835-4004.
Can I Order By Mail?
Yes! Print out the appropriate Adobe Acrobat order form (United States or International) below. If you do not have Adobe Acrobat Reader CLICK HERE to download it free. Follow the instructions included on the form.
*If you are having trouble viewing these files please download the latest version of adobe acrobat.
For U.S. and APO/FPO Orders: Domestic Order Form
For International Orders: International Order Form
Can I Order By E-Mail?
No. Information sent via e-mail is not secure. But with our secure online ordering system your order and credit card information is encrypted to prevent anyone else from accessing your information.
Can I Order Without A Credit Card?
Yes! You can mail us your order and pay by check or money order. Print out the appropriate Adobe Acrobat order form (United States or International) below. If you do not have Adobe Acrobat Reader CLICK HERE to download it free. Follow the instructions included on the form.
For U.S. and APO/FPO Orders: Domestic Order Form
For International Orders: International Order Form
How Do I Check My Order Status?
You should receive a same-day email confirmation of your online order and a second e-mail confirmation of shipment when your order is filled. If you have questions about the status of your order, please contact us at Order Status. Please be sure to include your Billing Name and Address.
Can I Place A Special Request Or Special Order?
Yes! Please contact us at service@sheplers.com and we will be happy to assist you.
Sales Tax
We are required to charge local and state sales tax in the following states: Arizona, Colorado, Kansas, Missouri, Nevada, Oklahoma, Texas and Florida.
Do You Sell Wholesale Products?
No. If you are interested in wholesale products, you should contact the specific manufacturer for information.
Where Can I Find More Answers?
If you need more information, contact our Customer Service Department at 1-888-835-4004 or send us an E-mail by clicking the links below to contact any of our departments:
