FREQUENTLY ASKED QUESTIONS (FAQ's)

Sheplers ships to the world and has done so for over 25 years. The following information should answer your international shipping questions, but should you need further assistance, please contact customer service.

Payment:

Payment may be made in United States currency (cashier's check or money order), or by credit card (Master Card, Visa, American Express and JCB Cards).

Customs Charges:

Customs charges are not included in the shipping and handling fee and must be paid when your package arrives. Please check with your local authorities for more information.

Shipping Restrictions:

Some countries restrict shipments of exotic boot skins. These are noted on the item page. As an authorized U.S. retailer of Levi Strauss & Co. products, we cannot accept orders from outside the United States for Levi's products. We are very sorry for any inconvenience this may cause you.

Returns or Exchanges:

The Sheplers handshake agreement means that you must be completely satisfied with your order or you may return it for exchange or refund. If you should need to return an item, please insure it and send it with the completed invoice, which you received with your order. Send it directly to: